FAQs

Order Shipment

1. When will my order be shipped?
Orders are usually processed and shipped within 1–3 working days after payment confirmation.

2. How can I track my order?
Once your order has been shipped, a tracking number will be provided via email or WhatsApp.

3. How long does delivery take?
Delivery typically takes 1–5 working days depending on your location and courier service.

4. Do you provide same-day delivery?
Same-day delivery may be available for order placed on same day before 2pm or selected areas only.

5. What should I do if my parcel is delayed?
Please contact our customer service team with your order number for assistance.

6. What if I receive a damaged or wrong item?
Kindly contact us within 48 hours after receiving your parcel and provide photos for verification.

Order Cancellation

1. Can I cancel my order after payment?
No, cancellation is not allowed after the order has been placed.

2. How do I request an order cancellation?
You may contact our customer service via WhatsApp or email with your order number.

3. Will I get a full refund after cancellation?
Approved cancellations before shipment are eligible for a full refund.

4. Can I cancel an order that has already been shipped?
Unfortunately, shipped orders cannot be cancelled.

5. How long will the refund process take?
Refunds are usually processed within 7–14 working days depending on the payment method.

6. Can promotional or clearance items be cancelled?
Promotional, clearance, or special deal items are strictly non-cancellable and non-refundable once confirmed.