Shipping Policy

Orders

1. The minimum order value on this Platform is RM500.00 and above.
2. Our delivery service currently covers 10KM from the shop.
3. To place an order, simply follow the on-screen instructions. We accept payments

via online banking, as well as local debit and credit cards, including Mastercard,

Visa, and MyDebit.

4. An order is deemed successfully placed once you receive an order code via SMS.

Please note that cancellations are not permitted after an order has been

successfully submitted.

5. We reserve the right to cancel any order that falls outside our designated delivery

zones.

Delivery

For orders exceeding 0.5 cubic meters in volume, delivery will be made to your designated address. Orders confirmed before 1:00 p.m. will be delivered on the next working day. You are required to present a valid order code and be available during the selected delivery slot to receive your order. Please note that deliveries will only be made to the specified delivery address, limited to the same location and/or vehicle floor level where the goods are unloaded. Our delivery team will assist with unloading within a distance of up to 30 meters from the unloading point.

If you are unreachable or fail to receive your order within ten (10) minutes after it arrives at your delivery location and wish to reschedule, a rescheduling fee of RM30 will apply for the second delivery attempt. Should you fail to accept the order during the second delivery attempt or do not reschedule within two (2) days, your order will be automatically cancelled by the system. In such cases, a refund will be issued for the amount paid, with a deduction of RM30 as a processing fee.

In the unlikely event of a delay caused by our delivery team, we will reschedule or rearrange the delivery accordingly. Should you choose to cancel your order due to this delay, a full refund of your payment will be provided.

In Store Collection

Alternatively, for orders below 0.5 cubic meters in volume, you may opt for self-collection at our store between 6:00 p.m. and 10:00 p.m. daily, once you have received a notification that your order is ready for pickup. If the order is not collected within two (2) days, it will be automatically cancelled, and a processing fee of RM30 will be deducted from your fund.